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About the airline
Turkish Airlines, a member of the Star Alliance, was founded on 20 May 1933. The airline currently generates a revenue in excess of USD 10 522 billion and employs more than 27 676 people. Turkish Airlines is operated by Bilal Eksi, the CEO and M. İlker Aycı, the chairman of the board.
Turkish Airlines was established in 1933 to serve as part of the Ministry of National Defence. The initial fleet consisted of just 5 aircraft and only started serving the public transport sector in 1938. Between 1974 and 1983, the airline suffered a series of hijackings. It was also involved in 7 accidents, which lead to a general mistrust from the public.
In 1984, the airline therefore endeavoured to revamp its security, maintenance and customer services. It has, however, suffered many losses along the way due to the economic crisis in Turkey and the war in Iraq. The 2016 Turkish Coup d’état attempt caused the ban of several flights. Since July 2016, the airline has resumed flights to the US and destinations that are hard to reach in Africa.
Key Destinations and Flight Routes
Turkish Airlines currently flies to 222 international destinations and 47 domestic destinations in 117 countries. Approximately 44 of the destinations served by the airline are located in Africa. In South Africa, the airline flies to Cape Town, Durban and Johannesburg.
The 2017 Fleet
The airline has a fleet of 335 aircraft in service and a further 179 aircraft on order. The fleet consists of:
- Airbus A319-100: 14
- Airbus A320-200: 29
- Airbus A321-200: 66
- Airbus A330-200: 20
- Airbus A330-300: 30
- Airbus A340-300: 4
- Boeing 737-700: 1
- Boeing 737-800: 110
- Boeing 737-900ER: 15
- Boeing 777-300ER: 33
- Airbus A310-300F: 3
- Airbus A3310-200F: 8
- Airbus A300-600F: 1
On Board Entertainment
In-flight entertainment is available offering music, movies, games, television programs, audio books, live TV and kids programs.
Business Class: Checked in baggage – 30 kg for adults, 30kg for a child and 10kg for an infant. Passengers can take 2 pieces of hand luggage on board, not weighing more than 8kg each.
Economy Class: 20kg for adults, 20kg for a child and 10kg for an infant as checked-in baggage. Passengers can take 1 piece of hand luggage on board, not weighing more than 8kg. Find out more Turkish Airlines baggage allowance here.
Rewards / Frequent Flyer Program
The airline has a frequent flyer program called Miles & Smiles. Passengers can earn miles by buying tickets, flying with partner airlines or opening an official Miles & Smiles credit card.
Partnerships and Codeshare Agreements
The airline has codeshare agreements with Adria Airways, Aegean Airlines, Air Algérie, Air Astana. Additionally, it also enjoys codesharing arrangements with Air Canada, Air China, Air Europa, Air India, Air Malta, Air New Zealand, All Nippon Airways, Asiana Airlines, Avianca, Avianca Brazil, Azerbaijan Airlines, Croatia Airlines, EgyptAir, Ethiopian Airlines, Etihad Airways, EVA Air and Garuda Indonesia. The rest of its codesharing partners include Hawaiian Airlines, Iran Air, JetBlue, LOT Polish Airlines, Luxair, Oman Air, Pakistan International Airlines, Philippine Airlines, Royal Air Maroc, Royal Brunei Airlines, Royal Jordanian, RwandAir, Scandinavian Airlines, Singapore Airlines, TAP Portugal, Thai Airways, Ukraine International Airlines, United Airlines and UTair Aviation.
Turkish Airlines offers Business Class and Economy Class options on board their aircraft.
All passengers with a ticketed reservation can check in online 24 hours before departure, choose their seat, print their boarding pass and let the airline know of any special requirements by inputting the passenger name and E-ticket or booking reference number.
Contacting Turkish Airlines in SA
Passengers can contact Turkish Airlines South Africa on:
Telephone: +27 0 861 88 75 47
Web: www.turkishairlines.com (NOT www.turkishairlines.co
Turkish Airline expands routes into SA
Turkish Airlines has recently expanded its services, especially into Africa and South Africa. The airline now offers daily direct flights all year round from Johannesburg, Cape Town and Durban to Istanbul. The airline is set to introduce a new route to Guinea to further boost the African network in 2017.
Turkish Airline flight redirected due to snowstorm in Turkey
In early January 2017, four Turkish Airlines flights, including flights to South Africa, were redirected to Gaziantap north of Syria after Istanbul experienced a 65cm snow dump. The airline endeavoured to look after all 6,000 passengers redirected by providing transport, accommodation and meals.